Warranty

6 Months Warranty On All Products

All products available on good-wholesale.com are hand picked for their excellent designs and proven hardware reliability. The quality of our products is guaranteed.

We check all of your orders during the packaging stage to ensure that the right accessories are included, and that the adapters (if your product requires one) and other standards are correct for your country.

We have a Q&A team who tests your ordered products to make sure they function correctly before they are packed and sent to you. This is done in addition to the normal quality assurance checks all products must pass in the factory line.

All our products are covered by a 6-MONTH WARRANTY, for return, repair or replacement.

In essence this means that faulty products can be returned to good-wholesale.com for zero additional fees. We will make the repairs or instantly replace your shipment and send them it to you right away.

Notice: You should pay the postage back to us and back to you again .
For old customer and reseller , if you have new order we can send the repaired phone with your new order in free .(free for less than 2pcs,if more than 2pcs ,you also should pay the more part )

How Can I Return A Faulty Item?

Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.

Please email our Customer Service Department at: service@good-wholesale.com, we will offer you a RMA number (e.g. P102) and our return address, along with additional important instructions.

Generally we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Post Office.

If you did not buy your product directly from good-wholesale.com, you will need to contact the vendor who sold it to you.

 

TIP: Please do not send faulty goods back without discussing with us. It is very hard for us to handle a package without any necessary order information. We will also give you some instructions for returning goods from your country to China.